Terms of Purchase (Terms of Service)

I. Terms of Service

All cloud services (including VPS virtual hosts, shared hosting, website hosting, CDN, web acceleration services, SaaS / WAAS, etc.) provided by our company are subject to the following terms. Please refer to the corresponding terms of use for different service contents:

• As you order VPS Related ServicesPlease read and comply with the regulations on the [VPS Terms of Use] page.
• As you order Virtual Hosting Related ServicesPlease read and comply with the regulations on the [Virtual Host Terms of Use] page.

The following terms and conditions apply to all services as supplementary purchase notices.

II. User Registration and Payment Regulations

1. Personal or company information provided during registration (such as name, identification number, unified business number, contact information, etc.) must be true and valid. Any damages or disputes arising from false information shall be the sole responsibility of the user.
2. All services are prepaid and must be paid for within the due date. If payment is overdue, the company reserves the right to suspend services and delete data without further compensation.
3. If you have any questions about the fee calculation, please raise them within five days of the notification date. Failure to respond within the specified period will be considered agreement with the invoice content.
4. Unless otherwise agreed, monthly subscribers who terminate their contract during the period will not be refunded for the current month's fees. Upon termination, annual subscribers will only be refunded the remaining amount after the minimum lease term has passed. Promotional plans will be calculated based on the original price.
5. All invoices are issued as electronic invoices in accordance with the Republic of China tax law, and no paper invoices will be provided.

III. Cloud Service Scope Definition

"Cloud services" refers to the following service categories provided by our company, including but not limited to:

• Virtual Hosting (Virtual Shared Hosting)
• VPS virtual server rental
• Website Development and Hosting
• Server hosting or rack rental
• Network acceleration, CDN, DNS relay
• SaaS / WaaS / Panel Maintenance

Even if the service item is not listed here, those purchased through this website or cooperative pages are also covered by these terms.

4. Service Interruption and Maintenance Explanation

1. When service must be suspended due to routine maintenance, vendor notifications, emergency repairs, etc., our company will endeavor to provide advance notice.
2. Unanticipated failures will be handled on a case-by-case basis, and users may request reasonable compensation according to the respective service terms (if applicable).
3. Interruptions caused by force majeure (such as natural disasters, war, power outages, DDoS attacks) are not covered by compensation.
4. Our company reserves the right to notify users in advance for cooperation due to business adjustments, data center changes, IP changes, or equipment configuration changes.

V. User Obligations and Information Security Responsibilities

1. Users are responsible for properly managing their website, program, and server content, including updates, vulnerability patching, password protection, etc.
2. Although our company may offer automatic backup or cybersecurity services,Users are still responsible for backing up their data regularly.to protect their own rights and interests.
3. The company shall not be liable for compensation if the service is interrupted, data is lost, or the website is hacked due to improper user operation or management negligence.
4. Users shall not abuse resources or use harmful programs (such as mining, SPAM, mass mailing, occupying CPU/RAM, etc.). If the user fails to improve after being warned, the Company reserves the right to suspend the service without refund.

VI. Termination and Vacating Process

1. To terminate the service, the user must provide at least five days' notice before the expiration date and settle all fees.
2. If the user violates the contract, defaults on payment, or breaks regulations, the Company reserves the right to suspend or terminate the service.
3. After termination, the user shall cooperate with the issuance of an invoice credit memo or return the original invoice (if already issued).
4. The service may not be assigned or transferred to a third party without written consent.

VII. Data and Rights Protection

1. This company complies with the Personal Data Protection Act and will keep all user data confidential in accordance with the law. Unless required by judicial or governmental authorities, no information will be disclosed to external parties.
2. The software, platform, panels, and other automation systems and backend interfaces provided by our company are copyrighted by our company or our licensors. Users are only granted the right to use them during the rental period and are prohibited from decompiling, selling, reproducing, or transferring them.
3. Users must respect the platform's design and legality. They are prohibited from using the service to disseminate infringing, illegal, fraudulent, pornographic, or violent content. Violators will have their service terminated immediately.

VIII. Explanation of Service Dispute Resolution

1. Matters not covered by these terms shall be handled in accordance with current Taiwanese laws and regulations concerning telecommunications, civil and commercial matters, and established trade practices.
2. If a service failure is determined to be attributable to our company and agreed upon by both parties, the company may provide reasonable compensation (such as a pro-rata refund or extension).
3. Regarding abnormalities caused by third-party suppliers (such as data centers, telecommunications carriers, or CDN services), our company will assist in handling and seeking compensation, but will not bear final guarantee responsibility.