Here are the most frequently asked questions from customers, categorized into three sections: Subscription-related, Website types, and Payments.
Subscription related
| Problem |
Answer |
| Can subscriptions be upgraded or downgraded? |
Plan changes are not currently supported. You will need to cancel your current subscription and then repurchase the new plan. |
| What happens after the subscription expires? |
After expiration, hosting services will be suspended, and the website will be inaccessible. Data will be retained for a period of time. It is recommended to renew or back up your data before expiration. |
| Can I request a refund? |
Full refunds can be requested within 7 days of purchase. Requests made after 7 days will not be accepted. Please submit your request through customer service channels. |
| When does the subscription start counting from? |
Subscriptions begin on the date of successful payment and automatically renew based on your chosen billing cycle (monthly/annually). |
Website Type
| Problem |
Answer |
| What is the difference between a "host" and a "website" plan? |
Host plans provide blank hosting space, and you need to install WordPress yourself; site plans come with WordPress pre-installed and basic settings. |
| Can I install programs other than WordPress? |
Yes, our hosting plans support PHP applications, but we only provide technical support for WordPress. |
| How many websites can a single host accommodate? |
Each plan includes one website. For multiple websites, please purchase multiple plans. |
| Which PHP versions are supported? |
Supports PHP 7.4 to 8.3, you can switch versions yourself in the Enhance panel. |
| Do you offer SSH connections? |
SSH connections are not currently available. You can manage your files using FTP or the web file manager. |
| Is there an automatic backup? |
The system automatically backs up daily, retaining the most recent 7 days of backups. You can also manually create backups in the Enhance panel. |
Payment related
| Problem |
Answer |
| What payment methods are supported? |
We currently support credit card payments (VISA, MasterCard, JCB) processed through PayUni. |
| Can you issue an invoice? |
Yes, an electronic invoice will be automatically issued. If you require a three-part invoice, please fill in your unified invoice number during checkout. |
| What should I do if my renewal payment fails? |
The system will attempt to re-charge. If it continues to fail, please update your credit card information or contact customer service. |
