1. Applicable Terms of Service

All cloud-based services provided by the Company, including VPS hosting, shared web hosting, website management, CDN services, and SAAS/WAAS solutions, are subject to the following general terms. Specific services are governed by their corresponding Terms of Use:

  • For VPS-related services, please refer to the VPS Terms of Service.
  • For Shared Hosting services, please refer to the Shared Hosting Terms of Service.

The following clauses serve as a general purchase notice and apply to all services.

2. User Registration and Payment Terms

  1. Users must provide accurate and truthful information when registering (e.g., name, ID number, company name, tax ID, contact info). Users are solely responsible for any damages caused by false or incorrect data.
  2. All services are prepaid. Payment must be completed before the due date. Overdue payments may result in service suspension and data deletion without compensation.
  3. If users dispute the invoice amount, they must raise the issue within 5 days of receiving notice. Failure to do so will be considered acceptance.
  4. For monthly plans, no refunds are issued upon early termination. For annual plans, unused service fees may be refunded after deducting charges for the minimum billing period, with discounts recalculated based on original pricing.
  5. All invoices are issued in accordance with ROC (Taiwan) tax regulations via e-invoice. No physical copies are provided.

3. Scope of Cloud Services

The term “cloud services” includes but is not limited to:

  • Shared web hosting services
  • VPS rental and cloud server services
  • Website setup and managed hosting
  • Colocation and rack services
  • CDN and DNS acceleration
  • SAAS / WAAS platforms and control panels

Any service purchased via our website or partners falls under this policy unless otherwise specified.

4. Service Downtime and Maintenance

  1. In cases of scheduled maintenance, vendor requests, or emergency repairs, the Company will provide prior notice where possible.
  2. Unplanned service outages will be handled as appropriate. Users may be eligible for compensation per each service’s own terms.
  3. The Company shall not be liable for service interruptions caused by force majeure (e.g., natural disasters, war, power outages, DDoS attacks).
  4. The Company reserves the right to modify IP addresses, server locations, or infrastructure as needed, with prior notice to users.

5. User Responsibilities and Data Security

  1. Users are responsible for managing the security of their websites, software, and servers, including updates, patches, and password protection.
  2. While the Company may provide automated backup or protection services, users are required to perform regular backups themselves to ensure data integrity.
  3. The Company is not liable for damage or loss caused by user mismanagement or negligence.
  4. Users must not engage in abusive behavior or deploy harmful scripts (e.g., crypto miners, spam, excessive CPU/memory usage). Violations may result in immediate suspension without refund.

6. Service Termination and Cancellation

  1. To cancel a service, users must notify the Company at least 5 days before the end of the billing period and settle all outstanding payments.
  2. The Company reserves the right to suspend or terminate services if a user violates any term, fails to pay, or engages in illegal activities.
  3. Users must return issued invoices or agree to a credit note upon cancellation.
  4. Service rights may not be transferred or sold to third parties without written consent from the Company.

7. Data and Intellectual Property Protection

  1. The Company adheres to Taiwan’s Personal Data Protection Act and will keep user information confidential unless required by law or authority.
  2. All control panels, systems, and management tools provided by the Company are proprietary or licensed. Users are granted usage rights only during the subscription period.
  3. Users may not use the service to distribute illegal, infringing, fraudulent, pornographic, or violent content. Violations will result in immediate termination of service.

8. Service Dispute Handling

  1. If service downtime is determined to be the Company’s fault and both parties agree, appropriate compensation (such as prorated refunds or extensions) may be provided.
  2. For issues caused by third-party providers (e.g., datacenters, ISPs, CDN vendors), the Company will assist with resolution but cannot guarantee outcomes.
  3. Any matters not covered in this document shall be handled in accordance with relevant Taiwanese laws and commercial practices.
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