{"id":1871877,"date":"2026-04-08T01:28:58","date_gmt":"2026-04-07T17:28:58","guid":{"rendered":"https:\/\/yangsheep.com.tw\/1871877\/"},"modified":"2026-04-08T01:44:14","modified_gmt":"2026-04-07T17:44:14","slug":"frequently-asked-questions-faq","status":"publish","type":"post","link":"https:\/\/yangsheep.com.tw\/en\/1871877\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"<!-- gs-stylemanager -->\n\n\n<p class=\"ysdoc-intro\">Here are the most frequently asked questions from customers, categorized into three sections: Subscription-related, Website types, and Payments.<\/p>\n\n\n\n<h2 class=\"ysdoc-section-title\">Subscription related<\/h2>\n\n\n\n<div class=\"ysdoc-table-wrap\">\n<table class=\"ysdoc-table\">\n<thead>\n<tr>\n<th>Problem<\/th>\n\n\n<th>Answer<\/th>\n<\/tr>\n<\/thead>\n\n\n<tbody>\n<tr>\n<td>Can subscriptions be upgraded or downgraded?<\/td>\n\n\n<td>Plan changes are not currently supported. You will need to cancel your current subscription and then repurchase the new plan.<\/td>\n<\/tr>\n\n\n<tr>\n<td>What happens after the subscription expires?<\/td>\n\n\n<td>After expiration, hosting services will be suspended, and the website will be inaccessible. Data will be retained for a period of time. It is recommended to renew or back up your data before expiration.<\/td>\n<\/tr>\n\n\n<tr>\n<td>Can I request a refund?<\/td>\n\n\n<td>Full refunds can be requested within 7 days of purchase. Requests made after 7 days will not be accepted. Please submit your request through customer service channels.<\/td>\n<\/tr>\n\n\n<tr>\n<td>When does the subscription start counting from?<\/td>\n\n\n<td>Subscriptions begin on the date of successful payment and automatically renew based on your chosen billing cycle (monthly\/annually).<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n\n\n<h2 class=\"ysdoc-section-title\">Website Type<\/h2>\n\n\n\n<div class=\"ysdoc-table-wrap\">\n<table class=\"ysdoc-table\">\n<thead>\n<tr>\n<th>Problem<\/th>\n\n\n<th>Answer<\/th>\n<\/tr>\n<\/thead>\n\n\n<tbody>\n<tr>\n<td>What is the difference between a \"host\" and a \"website\" plan?<\/td>\n\n\n<td>Host plans provide blank hosting space, and you need to install WordPress yourself; site plans come with WordPress pre-installed and basic settings.<\/td>\n<\/tr>\n\n\n<tr>\n<td>Can I install programs other than WordPress?<\/td>\n\n\n<td>Yes, our hosting plans support PHP applications, but we only provide technical support for WordPress.<\/td>\n<\/tr>\n\n\n<tr>\n<td>How many websites can a single host accommodate?<\/td>\n\n\n<td>Each plan includes one website. For multiple websites, please purchase multiple plans.<\/td>\n<\/tr>\n\n\n<tr>\n<td>Which PHP versions are supported?<\/td>\n\n\n<td>Supports PHP 7.4 to 8.3, you can switch versions yourself in the Enhance panel.<\/td>\n<\/tr>\n\n\n<tr>\n<td>Do you offer SSH connections?<\/td>\n\n\n<td>SSH connections are not currently available. You can manage your files using FTP or the web file manager.<\/td>\n<\/tr>\n\n\n<tr>\n<td>Is there an automatic backup?<\/td>\n\n\n<td>The system automatically backs up daily, retaining the most recent 7 days of backups. You can also manually create backups in the Enhance panel.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n\n\n<h2 class=\"ysdoc-section-title\">Payment related<\/h2>\n\n\n\n<div class=\"ysdoc-table-wrap\">\n<table class=\"ysdoc-table\">\n<thead>\n<tr>\n<th>Problem<\/th>\n\n\n<th>Answer<\/th>\n<\/tr>\n<\/thead>\n\n\n<tbody>\n<tr>\n<td>What payment methods are supported?<\/td>\n\n\n<td>We currently support credit card payments (VISA, MasterCard, JCB) processed through PayUni.<\/td>\n<\/tr>\n\n\n<tr>\n<td>Can you issue an invoice?<\/td>\n\n\n<td>Yes, an electronic invoice will be automatically issued. If you require a three-part invoice, please fill in your unified invoice number during checkout.<\/td>\n<\/tr>\n\n\n<tr>\n<td>What should I do if my renewal payment fails?<\/td>\n\n\n<td>The system will attempt to re-charge. If it continues to fail, please update your credit card information or contact customer service.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":151,"featured_media":1871862,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","footnotes":""},"categories":[130],"tags":[],"class_list":["post-1871877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hosting-subscription"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"_links":{"self":[{"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/posts\/1871877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/users\/151"}],"replies":[{"embeddable":true,"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/comments?post=1871877"}],"version-history":[{"count":2,"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/posts\/1871877\/revisions"}],"predecessor-version":[{"id":1871897,"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/posts\/1871877\/revisions\/1871897"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/media\/1871862"}],"wp:attachment":[{"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/media?parent=1871877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/categories?post=1871877"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/yangsheep.com.tw\/en\/wp-json\/wp\/v2\/tags?post=1871877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}